Responsible gambling

Responsible gambling is an essential aspect of Navette Casino Charlevoix's commitment to providing a safe and enjoyable experience for all patrons. The casino has implemented various measures to promote responsible gaming habits, protect vulnerable individuals from problem gambling, and support those who may be experiencing difficulties.

Self-exclusion programs are available at the casino, allowing players to temporarily or permanently exclude themselves from accessing the facilities. This program is voluntary and can be initiated by contacting customer service staff in person. Participants will receive a written warning, and their name will be added to a database of individuals excluded from provincial casinos in Quebec.

Time-out options are also offered for those who want to take a break from gaming without completely excluding themselves. Customers can request time-outs at the casino or online, specifying the duration they wish to suspend their access to games. This feature is designed to help patrons manage their playing habits and prevent excessive betting.

Deposit limits can be set by customers through the self-service terminals on-site or by contacting customer service staff in person. Limits may be adjusted upwards or downwards as needed. It's essential for players to consider their financial situation, budget, and gaming history when setting these limits.

On-site support is available at reception and player services desks, where knowledgeable staff can provide guidance on responsible gambling practices, time-out options, and deposit limits. Customer service representatives are trained to recognize signs of problem gambling and will intervene promptly if necessary.

Links to various provincial and national support organizations are displayed throughout the casino, offering confidential assistance for those struggling with their gaming habits or experiencing difficulties related to excessive betting. These services include:

• 1-800 GA-HELPP (1-800 424-3757)
• Gamblers Anonymous meetings in Quebec City
• The National Problem Gambling HelpLine (1-888-230-3505)

To promote responsible gambling practices, Navette Casino Charlevoix encourages players to gamble responsibly and within their means. Visitors are advised to take regular breaks, set limits on deposits and bets, and avoid chasing losses.

Players can also seek advice from the Quebec Responsible Gaming Guide, available in print at the casino or online. This resource provides detailed information about responsible gaming strategies, warning signs of problem gambling, and ways to manage bankroll effectively.

By adopting these measures, Navette Casino Charlevoix aims to provide a safe environment for patrons to enjoy their time while promoting responsible gaming habits throughout the province of Quebec.